Refund policy

Every print is made to order just for you, so we can't accept returns or exchanges for change of mind or ordering the wrong item. But if something isn't right with your order, we'll fix it.

Damaged, defective, or wrong items. If your print arrives damaged, has a printing or framing defect, or isn't what you ordered, email us within 30 days of delivery at adam.poe.543@gmail.com. Please include your order number and photos of the issue and the packaging. Once we confirm the issue, we'll send a free replacement or give you a full refund. You won't need to send the damaged item back unless we ask.

Lost packages. If tracking shows no progress for an unusually long time or your order never arrives, contact us and we'll work with the carrier and our print partner to send a replacement or issue a refund.

Cancellations. Production starts soon after you order. If you need to cancel, email us as soon as possible. We can cancel and fully refund your order only if it hasn't gone into production yet.

Refunds. Approved refunds go back to your original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear.

Original paintings and commissions. Custom commissions need a 50% non-refundable deposit to reserve your spot and start the work, as described on our Commissions page. The terms for each commission are confirmed in writing before work begins.